My name is Ali Galanje, and I have been working as a medical sample transport courier with R4H for over four years. I started in July 2020, and it has been an amazing journey since then.

I like riding motorcycles, and this job allows me to do that while also helping people in need of quality healthcare services. Every day, I transport medical samples that help healthcare workers treat patients on time, which saves lives.

My job is important for both the community and R4H. For the community, I help ensure that people receive the medical care they need on time. For R4H, I help the organization achieve its goal of strengthening the health system through effective and efficient healthcare logistics by ensuring that medical samples and results are transported smoothly.

To anyone aspiring to work as a courier in medical sample transportation, remember that R4H is a humanitarian organization working in the health sector. Our work is about saving lives, so it is important to be dedicated, attentive to details and caring.

Each week, I visit about 30 health facilities, usually five to eight each day. Some of the places I go to include Chabvala, Chimembe, and Chikowa, among others. R4H uses a system to plan our routes based on the needs of the facilities.

One of my most memorable experiences was during the COVID-19 pandemic in 2020. I transported COVID-19 samples from Mwanza DHO to Queen Elizabeth Central Hospital for testing. . It was a challenging time, but I felt proud to help in the fight against the pandemic. With my colleagues, we were travelling almost 240 kilometers each day to make sure the samples got to the laboratories safely.

Working with R4H has been a wonderful experience, and I’m grateful to help my community in such an important way. I am proud, as every ride and delivery reminds me of the difference I make for the betterment of my community.

 

In April 2025, R4H conducted a transformative training program for its HR, Finance, and ICT staff, focusing on the Employee Self-Service (ESS) and Digitized Timesheet Systems. The training was for two days, 23rd and 24th April 2025, and it took place at the R4H Head Office in Lilongwe. The training focused on Sage VIP Premier ESS, learning about employee interfaces, leave management, and payroll processes. Facilitators Tanangachi Khonje, Payroll & HR Systems Consultant from Infosys, and Lonely Chisale, IT Assistant from R4H, led the sessions.

The training sessions were a success; participants were actively engaged and showcased their willingness to learn.

 

 

 

 

 

 

Training Outcomes

1. Participants gained a thorough understanding of ESS and the Digitized Timesheets System
2. Participants are now capable of effectively managing system workflows and user administration modules within the ESS.

 Successes

1. The training sessions were marked by high levels of participant engagement, reflecting strong interest and active involvement throughout the program.
2. Successfully equipped participants with a comprehensive understanding of the ESS and Digitized Timesheets System.
3. Empowered participants to proficiently manage system workflows and user administration modules within the ESS.

 

 

Joining R4H in January 2013 was my best career decision. My name is Blester Mwambira, I am based in Rumphi District, where I serve in two rural hospitals and 15 health centers.

Working with R4H has been an exciting experience, especially witnessing the fast healthcare logistics we provide. I am proud to testify that R4H has helped bring about Global Health Equity by ensuring timely healthcare service delivery reaches everyone, everywhere. Through R4H, I am a story of success in promoting access to quality healthcare across the globe.

From October– December 2023, I successfully executed the scheduled facility visits, maintaining normal turnaround – time (TAT) adherence with no breakdowns or sample rejections. The seamless collaboration between sample transport couriers, healthcare workers, and data clerks enhanced TAT adherence and results management. Despite challenges like riding in muddy roads due to heavy rains and fuel shortages, I am glad I overcame and I managed to serve my community efficiently.