ICT Support Assistant -Systems

Location: Blantyre/Zomba, Malawi

Reports To: ICT Officer

Direct Reports: None

Purpose of the position

The ICT Support Assistant will provide comprehensive support to users of various information systems. This involves promptly addressing and resolving issues raised by system users, ensuring effective communication to understand their requirements and technical challenges. The role demands a solid understanding of the systems in use and the underlying technologies to ensure smooth functionality and efficient troubleshooting. Additionally, the assistant will be responsible for generating and sharing reports from multiple management information systems, ensuring that relevant departments have access to up-to-date and accurate data for decision-making purposes.

Required Education and Experience:

• Advanced Diploma in Computer Science, Electronic Engineering, Information Technology, Information Management Systems or related field from recognised and accredited institution. Those with bachelor’s degree will have an added advantage
• 2 years’ practical experience in technical and system support in a busy organisation preferably with NGOs
• Practical experience in using helpdesk / ticketing software e.g. JIRA
• Practical experience in data collection systems such as Comcare, ODK etc
• Knowledge and practical experience in programming languages such as Python, PHP, Java
• Knowledge and practical experience in database technologies such as SQL, PostgreSQL
• Strong facilitation and mentorship/coaching skills
• Self-starter, effective team player and demonstrated verifiable result-oriented track record

The detailed Job Description for the above listed position can be downloaded at: https://bit.ly/4hvC4At

Please send a covering letter and CV with copies of your certificates as one document to: recruitment@r4hmw.org

Closing Date: Friday, 22^nd November, 2024. Only shortlisted candidates will be contacted

 R4H is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex, age or disability. R4H does not charge a fee at any stage of the recruitment process (application, interview, deployment)